Support Center
Find answers to common questions or reach out for help.
Frequently Asked Questions
Is MassLoader free?
Yes. The free plan lets you download 10 photos and 2 videos per day — no credit card required. For unlimited downloads, Pro plans start at $8/month (billed annually). Subscribe directly inside the extension via Paddle.
Why isn't it on the Chrome Web Store?
Chrome Web Store has strict policies around adult content platforms. MassLoader is distributed directly to ensure it remains available without content restrictions.
Is it safe to install?
MassLoader only requests access to OnlyFans pages and never collects your login credentials or personal data. It reads media URLs from pages you're already viewing.
How do I subscribe to Pro?
Install the extension, log in to OnlyFans, then click Subscribe inside the extension. Payments are processed securely via Paddle.
Can I download purchased content?
Yes. Purchased content — PPV posts and unlocked messages — is available with the Pro plan. The free plan covers posts and messages media up to the daily limit.
Troubleshooting
Extension not showing up
- Make sure Developer Mode is enabled in chrome://extensions
- Try re-installing: click "Load unpacked" and reselect the unzipped extension folder
- Restart Chrome after installation
Downloads not starting
- Make sure you're on a supported OnlyFans page (profile, messages, or purchases)
- Check that you're logged into your OnlyFans account
- Try refreshing the page and clicking the extension again
Slow download speed
- Check your internet connection speed
- Close other bandwidth-heavy applications
- Try downloading at off-peak hours